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	in As-it-happens update ⋅ 21 October 2019
	NEWS
	'Only we can change things': life in the gang-ridden other side of Cape Town The Guardian After almost a thousand murders in the first six months of this year on the Cape Flats, national authorities sent in the army, and armoured convoys have ... Flag as irrelevant
	Millions of recalled goods found in one in four Australian homes, ACCC says 7NEWS The Australian Competition and Consumer Commission (ACCC) says Australians could be "at risk of injuries or even death" with 6.6 million individual ... Flag as irrelevant
	Citi's European chief signals confidence in London after Brexit Financial Times The new head of Citigroup in Europe said he was confident that the City of London would retain its status as the region's top financial centre ... Flag as irrelevant
	Memory of 2012 defeat to England still fresh in Brodie Retallick's mind The Guardian Retallick, who has turned from a 23-year old establishing himself on the international stage to arguably the leading second row in the world, came up ... Flag as irrelevant
	On 'Island' in Russian Arctic, Arrival of Fast Internet Shakes Political Calm The New York Times Videos by one of his favorite YouTube personalities, Marina Mogilko, feature interviews with fellow Russian expatriates in the United States. Flag as irrelevant
	WEB
	Service Blueprinting in Practice Nielsen Norman Group To understand how service blueprints are used in practice, we surveyed 97 practitioners across industries (B2B, B2C, finance, government, healthcare ... Flag as irrelevant

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